From
Subject
Time (UTC)
support@logi.com
Ticket Number : 10911760
2023-04-10 17:06:48
To: pink54@otpku.com
From: support@logi.com (sender info)
Subject:
Received: 2023-04-10 17:06:48 (2 sec.) Created: 2023-04-10 17:06:46
From: support@logi.com (sender info)
Subject:
Ticket Number : 10911760
Received: 2023-04-10 17:06:48 (2 sec.) Created: 2023-04-10 17:06:46
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USER: hi
USER: Product Support
BOT: I am happy to help you out today and if I can't solve your issue, then I'll get you passed along to our live support team. Before we get started, I'd like to remind you not to disclose any credit card information for your own security. Please select an option from below so we can make sure we get you the help you need.
BOT: I'll be able to help you to the best of my ability (and possibly even send you a replacement.) Before we get started, please let us know the product that you are having the issue with
USER: Yes
BOT: Do you have your Serial Number? I can identify your exact product using that.
USER: Form Submission
Serialnumber: 2048ME074318
BOT: You entered 2048ME074318. Is that correct?
USER: Yes
BOT: This may take a moment, please wait
USER: Form Submission
Selection: G733
USER: Yes
BOT: I see that you have a G733 Is that correct?
BOT: Great! Before we proceed, I will be walking you step-by-step through troubleshooting that has a high success rate for our products. At any time in the conversation, you can opt to speak with a live agent by simply typing agent. Just as a heads up, if you choose to speak with a live agent, they will ask you to complete the troubleshooting steps as well. Allowing me to take you through the steps at your own pace will help to expedite the process with our live support. Thanks!
USER: Wireless
BOT: What type of Gaming Headsets?
BOT: Please select the issue that best describes your problem - I will walk you through troubleshooting that has a high success of fixing the issue. If I am unable to resolve the problem, I will be happy to get you to a live agent.
USER: Power/Charging Issue
BOT: Please select the issue that best describes the problem you are experiencing with your battery/charging issue
USER: Not Powering On
BOT: Alright, please click on the troubleshooting guide below and we will get started.
BOT: Was this able to resolve your issue?
USER: No
BOT: Steps Taken in Guide: STEP: Charging The Device USER: I'm still having problems... STEP: Firmware Update USER: I'm still having problems... STEP: Hardware Reset USER: I'm still having problems... STEP: Resetting G HUB USER: I'm still having problems... STEP: Replacement USER: Talk To An Agent
BOT: This may take a moment, please wait
BOT: It appears the warranty on your device expired on 2023-02-21 However, we would like to provide you with a One-Time Courtesy Replacement for being a loyal Logitech Customer!
BOT: Before we continue, I'm going to gather some more information from you. If I am able to, I can process a replacement product for you. If I run into any problems during this process, I'll get you straight to a live agent.
BOT: Thanks! Can I have the address you would like us to ship the replacement to?
USER: Form Submission
Address: L L C - 3 45 6 Park HEI ghts WY
City: Mississauga
Zip: L5M 0N7
Country: CA
BOT: It appears we are unable to validate your address in our system. This could happen for several reasons. If you know the address you entered is deliverable by FedEx we can move forward.
BOT: We do want to caution as entering an address that is undeliverable by FedEx will result in the package being returned to us or delays in delivery. The address you entered was: Address1: L L C - 3 45 6 Park HEI ghts WY City : Mississauga State : Country: CA PostalCode : L5M 0N7
USER: The address I entered is correct and deliverable
BOT: This may take a moment, please wait
BOT: It appears the warranty on your device expired on 2023-02-21 However, we would like to provide you with a One-Time Courtesy Replacement for being a loyal Logitech Customer!
BOT: Before we continue, I'm going to gather some more information from you. If I am able to, I can process a replacement product for you. If I run into any problems during this process, I'll get you straight to a live agent.
BOT: This may take a moment, please wait
USER: Form Submission
Phonenumber: 6476550204
BOT: You entered 6476550204 is that correct?
USER: Yes
BOT: Phone Number is successfully validated
BOT: Please enter the 4-digit code that I sent to 6476550204
USER: Enter OTP
USER: Form Submission
Otp: 2554
BOT: Thanks Pal. I'm happy to let you know we can replace your product.
BOT: I see that you have a G733 Is that correct?
USER: Yes